Terms and Conditions
At TrackBudi, we take your privacy seriously and are committed to protecting the personal information that you provide us. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our website or mobile application (collectively, the “Services”).
1. Introduction
Welcome to TrackBudi! These Terms and Conditions govern your use of our platform and services. By accessing or using TrackBudi, you agree to be bound by these terms. Please read them carefully.
We may also collect information automatically when you use our Services, such as your IP address, browser type, device type, and other information about how you use our Services. We use this information to improve our Services and to personalize your experience.
2. Service Description
TrackBudi is a comprehensive platform designed to facilitate efficient courier monitoring, store management, inventory tracking, order fulfillment, and real-time delivery tracking for vendors, logistics partners, and customers in the e-commerce and logistics industry.
We may also use your information for analytics purposes, to understand how our Services are used, to personalize your experience, and to improve our Services.
3. User Responsibilities
3.1 Vendor Responsibilities
- Vendors are responsible for creating accurate and up-to-date stores on TrackBudi, including the uploading of products with correct descriptions and prices
- Vendors must ensure the availability of products listed in their inventory, ns to promptly updating stock levels to avoid any discrepancies.
- Vendors are encouraged to maintain high-quality customer service standards, promptly responding to inquiries and processing orders in a timely manner
3.2. Customer Responsibilities
- Customers are responsible for providing accurate delivery information, including address details and contact information, to ensure successful order fulfillment.
4. Payment Processing
4.1. Customer Payments
- Customers can make secure payments for their purchases directly on the vendor's store using their debit cards, bank transfers or USSD payments.
- TrackBudi employs industry-standard encryption to safeguard payment information manner.
4.2. Payment Management for Vendors
- Vendors can access and withdraw all payments made through their stores via their TrackBudi wallets, providing a seamless and streamlined financial process.
5. Privacy
TrackBudi is committed to protecting your privacy. Please refer to our Privacy Policy for detailed information on how we collect, use, and disclose your personal information.
6 Intellectual Property
6.1. TrackBudi Content
- All content provided by TrackBudi, including logos, trademarks, software, and other proprietary materials, are protected by intellectual property laws and may not be used without explicit permission.
6.2. User-Generated Content
- Vendors retain ownership of the content they upload to TrackBudi, granting TrackBudi a non-exclusive license to use, display, and distribute this content on the platform.
7. Automated Delivery System
- TrackBudi offers an automated delivery system exclusively to vendors operating in select locations. This system streamlines the logistics process, managing all deliveries from order fulfillment to final delivery, providing real-time tracking and milestones for enhanced customer satisfaction.
8. Customer Information and Communication
- Vendors can save and access customer information within the TrackBudi system. This allows for effective communication, such as sending out blast messages for remarketing purposes and maintaining customer engagement.
9. Limitation of Liability
- TrackBudi is not liable for any direct, indirect, incidental, special, or consequential damages arising from the use of our platform or services.
10. Termination
- TrackBudi reserves the right to terminate accounts or suspend services for violation of these terms.
11. Governing Law
- These terms are governed by the laws of the Federal Republic of Nigeria. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Federal Republic of Nigeria.
12. Changes to Terms and Conditions
- TrackBudi may update these terms from time to time. Users will be notified of any material changes via email or through the platform.
13. Contact Us
- If you have any questions or concerns regarding these terms, please contact us at info@trackbudi.com.
